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1. Information We Collect

To provide a smooth shopping experience, we may collect information such as your name, phone number, email address, delivery address, and order details. This information is collected only when necessary to process orders, provide support, and improve our services.

2. How We Use Your Information

Your personal information is used to process purchases, arrange deliveries, communicate order updates, respond to inquiries, and improve the quality of our website and customer service. We use your information only for legitimate business purposes.

3. Secure Data Storage

We take reasonable measures to protect your information from unauthorized access, disclosure, misuse, or alteration. Customer information is stored securely and accessed only by authorized personnel when necessary to provide our services.

4. Order & Delivery Information

Your delivery address and contact details are shared only with trusted shipping and logistics partners for the purpose of delivering your order. We do not allow these partners to use your information for unrelated marketing activities.

5. Cookies & Website Preferences

Our website may use cookies and similar technologies to remember your preferences, improve website performance, analyze visitor activity, and provide a better browsing experience. You may manage cookie settings through your browser at any time.

6. Promotional Communications

If you subscribe to our newsletter or promotional updates, we may send information about discounts, exclusive deals, new arrivals, and seasonal campaigns. You may opt out of marketing communications whenever you choose.

7. Third-Party Service Providers

We may work with trusted third-party providers for website hosting, analytics, customer support, shipping, and operational services. These providers are permitted to access only the information necessary to perform their assigned functions.

8. Data Retention

We retain personal information only for as long as necessary to fulfill orders, comply with legal obligations, maintain records, resolve disputes, and improve our services. Data that is no longer required may be securely deleted.

9. Customer Rights

You may request access to the personal information we hold about you, request corrections to inaccurate data, or ask for deletion of eligible information where permitted by law. Our support team will assist with such requests whenever possible.

10. Protection Against Fraud

We may use certain information to verify orders, prevent fraudulent activity, enhance account security, and protect both customers and our business from unauthorized transactions.

11. Policy Updates

This Privacy Policy may be updated periodically to reflect changes in our business operations, legal requirements, or technology. Updated versions will be posted on this page and become effective immediately upon publication.

12. Contact & Support

If you have any questions regarding this Privacy Policy or how your information is used, stored, or protected, please contact our customer support team. We are committed to addressing privacy-related concerns in a timely and transparent manner.

1. Website Usage

By accessing and using our website, you agree to comply with these Terms & Conditions. You are responsible for ensuring that all information provided during your visit and purchase process is accurate, complete, and up to date.

2. Product Availability

All products displayed on our website are subject to availability. We reserve the right to limit quantities, discontinue products, or cancel orders if inventory becomes unavailable after an order has been placed.

3. Pricing Accuracy

We strive to maintain accurate product pricing and descriptions. However, occasional errors may occur. We reserve the right to correct pricing mistakes, update information, or cancel orders affected by such errors without prior notice.

4. Cash on Delivery Policy

Orders are processed through Cash on Delivery (COD) where available. Customers are required to pay the full order amount at the time of delivery. Failure to accept a confirmed order may result in restrictions on future purchases.

5. Order Confirmation

After placing an order, you may receive an order confirmation through email, SMS, or phone communication. Order confirmation does not guarantee acceptance, and we reserve the right to cancel orders when necessary.

6. Shipping & Delivery

Estimated delivery dates are provided for convenience only. Delivery times may vary due to location, courier services, weather conditions, public holidays, or unforeseen circumstances beyond our reasonable control.

7. Customer Responsibilities

Customers must provide accurate contact and delivery information. We are not responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete information provided during checkout.

8. Returns & Refunds

Returns, exchanges, and refunds are governed by our Return & Refund Policy. Customers should review the policy carefully before placing an order to understand eligibility requirements and applicable conditions.

9. Promotional Offers

Discounts, coupons, special promotions, and limited-time offers are subject to their specific terms and may be modified, suspended, or withdrawn at any time without notice.

10. Intellectual Property

All content on this website, including text, graphics, logos, icons, images, designs, and branding materials, is protected by applicable intellectual property laws and may not be copied, reproduced, or distributed without permission.

11. Limitation of Liability

We shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our website, products, or services. Liability, where applicable, shall be limited to the purchase value of the affected order.

12. Fraud Prevention

We reserve the right to refuse service, cancel orders, or restrict access to users suspected of fraudulent activity, misuse of promotional offers, or violations of these Terms & Conditions.

13. Service Availability

While we aim to keep our website available at all times, temporary interruptions may occur due to maintenance, technical issues, system upgrades, or circumstances beyond our control.

14. Changes to Terms

We may update or modify these Terms & Conditions at any time. Revised terms become effective immediately upon publication on the website. Continued use of the website indicates acceptance of any updates.

15. Governing Law

These Terms & Conditions shall be governed by applicable laws and regulations. Any disputes arising from the use of our website shall be subject to the jurisdiction of the appropriate courts and legal authorities.

16. Contact Information

If you have questions regarding these Terms & Conditions, products, orders, or website policies, please contact our customer support team. We will make reasonable efforts to assist you and address your concerns promptly.

1. Customer Happiness Promise

We want every purchase to meet your expectations. If you are not fully satisfied with your order, you may request a return within 15 days of receiving the product, subject to the conditions outlined below.

2. Conditions for Returns

Products must be returned in their original condition, unused, unwashed, and free from any damage. All original packaging, tags, accessories, manuals, and included items must accompany the return request.

3. Return Request Procedure

To initiate a return, customers should contact our support team and provide their order number along with the reason for the return. Our team will review the request and provide further instructions for return processing.

4. Exchange Eligibility

Eligible products may be exchanged for the same item if stock is available. Exchange requests must meet the same eligibility requirements as standard returns.

5. Quality Verification

Returned items are inspected by our quality team after receipt. Products that do not meet return requirements may be rejected and returned to the customer.

6. Refund Authorization

Once a returned item successfully passes inspection, the refund will be approved and processed according to our standard refund procedures.

7. Refund Timeline

Refunds are generally completed within 5–7 business days after approval. Processing times may vary depending on financial institutions, banking networks, and public holidays.

8. Cash on Delivery Refund Method

For Cash on Delivery orders, refunds may be issued to a verified bank account, UPI ID, or another approved payment destination provided by the customer.

9. Missing or Incomplete Returns

Returns received without essential accessories, product components, original packaging, or documentation may qualify only for a partial refund or may be deemed ineligible.

10. Non-Eligible Items

Certain products may not qualify for returns due to hygiene reasons, customized designs, clearance sales, limited-edition products, or manufacturer restrictions. Such items will be clearly identified where applicable.

11. Cancellation Requests

Orders may be cancelled before shipment. Once dispatched, cancellation may no longer be possible and the standard return procedure will apply after delivery.

12. Return Shipping Guidelines

Customers should follow the return instructions provided by our support team. Improperly packaged returns may be delayed during inspection and processing.

13. Fraud Prevention Measures

We reserve the right to decline refund or return requests that appear fraudulent, abusive, or inconsistent with our return policy. Additional verification may be requested when necessary.

14. Support & Assistance

Our customer support team is available to help with return requests, exchange inquiries, refund status updates, and any questions related to your purchase. We are committed to providing a fair and transparent resolution process.